Problem :- you are trying to approve the KYC of a new employee in the new unified portal of EPFO.
You went to Member > Basic details change request and selected the members to be approved and clicked on the Approve using DSC button and have the digital signature (DSC token) available and connected.
Now you got a popup which says ” This will open the utility for digitally signing the pdf. …” and when you click on OK it shows “Approve Activity” but then redirects to java page. Where it shows you have to update the latest version of Java.
You already have the latest version of Java installed and updated on your computer. You also tried using different browsers. But still no solution. Do not worry follow the steps below. definitely you will get rid of the problem.
The steps to be followed :
- Step 1 : Install Mozila Firefox 32 and install on your computer.
- Step 2 : After installation turn off automatic updates so that your firefox browser will not update to latest version. For that follow the below
- Step 3: Now check for Java Deployment Kit and Java Platform addon. because these two are necessary to run DSC. Follow the below image. If they are not found as show in image, download Java from java.com website and install. Now restart Mozila firefox. Everything will work fine.
Note: During approve activity it ask to Allow java. Click on left top corner of browser click on it. It will show two java options waiting for you. click allow and remember. Now again refresh your browser everything will be fine.